MSI tells 97,000 customers to ‘Read The F***ing Manual’
Late last week, global hardware manufacturer MSI informed the over 97,000 people registered with its support forums that its reps were “fed up” with repeating information easily found in user manuals. The company even went so far as to say that it had installed an “RTFM” chip on its hardware boards to determine whether users had read their manuals and that anyone who hadn’t read them would be banned from support.
For the uninitiated, RTFM is a widely recognized acronym for “Read The ***** Manual.”
“The MSI-forum and MSI-support team are fed-up with explaining you what can be found in the manual,” read an email message from the support team, which apparently went to every person registered for the company’s support forums, including customers, vendors, and press. “I mean, come on, how hard is it to read a manual? They are printed on paper so you see them.”
Full Story: The Register (UK)
